Returns

At UNIK Technology, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our return and refund policy below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The item must be unused and in the same condition as when you received it.
The product must be in its original packaging, with all accessories and materials included.
You must have the receipt or proof of purchase.
Products can only be returned within 30 days of the purchase date.
Certain items, such as e-liquids, disposable vapes, or opened hygiene-related products, may not be eligible for return due to health and safety regulations.

2. How to Initiate a Return

If you meet the above criteria and wish to return your item, please follow these steps:

Contact our customer service team at [info@unik-tech.com] or [+8619006608593] to request a return authorization.
Provide your order number and details of the product you wish to return.
Once your return is approved, we will provide instructions on how to send the item back to us.

Please note that customers are responsible for the return shipping costs unless the product arrived damaged or defective.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund request. If the return is approved, we will process your refund to the original payment method. Depending on your bank or payment provider, it may take 10 business days for the refund to appear in your account.

Full Refunds: Items returned within 30 days in unused, resalable condition.
Partial Refunds: If the product shows signs of wear, or is not in its original condition, we may offer a partial refund.
Non-refundable Items: Clearance items, gift cards, and certain consumable products such as e-liquids or disposable vapes are not eligible for a refund.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at [info@unik-tech.com] within 15 days of receiving the product.

5. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately with the following information:

A description of the issue
Photos of the damaged or defective product
Your order number

We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled. In such cases, you may need to follow the return process once you receive the product.

7. Shipping Costs

Customers are responsible for return shipping costs unless the product arrived damaged or defective.
If a product is returned due to our error (e.g., wrong item sent), we will cover the shipping costs.